Terms and Conditions
Our Terms and Conditions of Service are below, listed in various categories for easy understanding:
Private Day Tours & Safaris | Private & Custom Tour Packages | General Conditions (apply to all bookings)
You don’t need to worry as there is no small print and fancy Latin legalese, just the basic conditions of sale in plain English (UK).
Private Day Tours & Safaris:
- Our private day tours are operated on a 100% private basis, ensuring social distancing and complete flexibility.
- We will suggest recommended collection times however the final decision is up to the client.
- Luggage & personal possessions are carried at your own risk. African Blue Tours accepts no responsibility for any loss or damage to luggage and personal possessions of passengers.
- Please ensure that valuables & travel documents are kept safe at all times.
- We recommend clients take out adequate travel insurance and highly recommend the “cancel for any reason” option.
- Payment is to be made in full and cleared into our account no later than 7 days prior to tour departure. Payment is accepted via electronic funds transfer (EFT), Paypal, Webtickets, credit card or cash in South African Rands (ZAR), unless alternative arrangements have been made.
- A child of 12 years and older will be charged the full applicable adult per person rate on all services provided.
- Children from 0-11 years old have special rates in most cases, however, on certain game drives in open safari vehicles there is a minimum age requirement of 8 years old. For the little ones, baby & booster seats are available at no extra charge, please advise if required.
- Cancellations 0 to 3 days prior to tour departure: 100% cancellation fee will be charged.
- Cancellations 3 to 7 days prior to tour departure: 50% cancellation fee will be charged.
- Cancellations 8 or more days prior to tour departure: 0% cancellation fee will be charged.
- Day tours can be rescheduled for another date at no extra charge, subject to the availability of a tourist guide & vehicle.
- Refunds may incur a 10% admin fee of the refundable amount (see above) to cover transaction and administration costs.
Private & Custom Tour Packages:
- Our private & custom tour packages are operated on a 100% private basis (other than when staying at safari lodges), ensuring social distancing and complete flexibility.
- All private & custom tour package departure and arrival times are approximate, we will confirm details at the time of booking.
- Luggage & personal possessions are carried at your own risk. African Blue Tours accepts no responsibility for any loss or damage to luggage and personal possessions of passengers.
- Please ensure that valuables & travel documents are kept safe at all times.
- We recommend clients take out adequate travel insurance and highly recommend the “cancel for any reason” option.
- A 30% deposit is required in certain cases to secure any accommodations, supplier services, etc.
- Payment is to be made in full 60 days prior to tour departure via electronic funds transfer (EFT), unless otherwise arranged. Please note the full amount owing must clear into our account and any shortfall resulting from exchange rate fluctuations or bank charges will be for the client’s account.
- Children from 0-11 years old have special rates in most cases, however, on certain game drives in open safari vehicles there is a minimum age requirement of 8 years old.
- Cash payments are to be made in South African Rands (ZAR), unless alternative arrangements have been made.
- “No Shows” will be charged 100% of the quoted tour package price.
- Cancellations 0 to 30 days prior to tour departure: 100% cancellation fee will be charged.
- Cancellations 30 to 60 days prior to tour departure: 20% cancellation fee will be charged, plus any additional charges levied by suppliers up to the date of cancellation.
- Cancellations 60 days or more prior to tour departure: 0% cancellation fee will be charged, plus any additional charges levied by suppliers up to the date of cancellation.
- Refund due to an activity cancellation: 10% cancellation fee will be charged.
- Our private & custom tour packages can be re-scheduled for another date at no extra charge, subject to the availability of a tourist guide, vehicle and supplier inventory, however, may be subject to rate fluctuations due to the delay in dates.
- For tours that include services of certain suppliers with more stringent policies, e.g. SanParks, Hotel Chains, Blue Train, Rovos Rail, Private Lodges and others, different cancellation fees will be enforceable. These will be provided when applicable.
- The non-issuing of an invoice or non-payment of a deposit will not exempt travellers from these cancellation terms.
- Refunds may incur a 10% admin fee of the refundable amount (see above) to cover transaction and administration costs.
General Conditions (apply to all bookings):
- Prices are subject to change without prior notice. Payment in an approved foreign currency will be accepted at the rate of exchange applied by the bankers of African Blue Travel CC at the time of receipt of payment. Any shortfall resulting from exchange rate fluctuations will be for the account of the passenger.
- The client indemnifies and holds African Blue Travel CC / their agents harmless against all claims for damage, loss and injury which any traveller may claim against African Blue Travel CC / their agents if such claim is excluded in terms hereof.
- We highly recommend that travellers take adequate personal and cancellation insurance coverage before departure from home.
- All cancellation percentages refer to the total booking value.
- Company Sub-contracts – African Blue Travel CC / their agents reserves the right to sub-contract in case of an emergency, and when this right is exercised the substitute vehicle will, as far as circumstances permit, compare equally with African Blue Travel CC / their agent’s vehicles. If such a vehicle is not acquired, it remains the customer’s right to obtain a vehicle to his own standard and cost. In the event of African Blue Travel CC / their agents sub-contracting a vehicle, it is agreed that the substituted vehicle operator shall act as an independent contractor, not subject to the control of African Blue Travel CC / their agents. It shall be decreed that the customer and the sub-contracted vehicle operator entered into a contract of hire and that the customer indemnifies African Blue Travel CC / their agents against any claim for damage or otherwise resulting from the driving of the substituted vehicle.
- A child of 12 years and older will be charged the full applicable adult per person rate on all services provided.
- Children who occupy their own room will be charged the full applicable per adult sharing rate.
- Certain camps, lodges and hotels generally refuse to accept children under 12/16 years old.
- On certain game drives in open safari vehicles, there is a minimum age requirement of 8 years old.