Terms and Conditions

Our Terms and Conditions of service are below, listed in various categories for easy understanding:
Day Tours & Safaris | Multi-day Tours & Safaris | Custom Packages | General Conditions (apply to all bookings)
You don’t need to worry as there is no small print and fancy Latin legalese, just the basic conditions of sale in plain English (UK).

Day Tours & Safaris:

  • Subject to a minimum number of passengers applicable to each specific tour and prices are subject to change.
  • Departure and arrival times are approximate, we will do our best to adhere to the confirmed times provided at time of booking.
  • Luggage & personal possessions are carried at your own risk. African Blue Tours accepts no responsibility for any loss or damage to luggage and personal possessions of passengers.
  • Please ensure that valuables & travel documents are kept safe at all times.
  • We recommend that travellers take adequate personal and cancellation insurance cover before departure from home.
  • Children from 0-11 years old go half price, however on certain game drives in open safari vehicles there is a minimum age requirement of 8 years old.
  • We accept Visa and  Mastercard credit cards only, included in your tour rate.
  • Cash payments are to be made in South African Rands (ZAR), unless alternative arrangements have been made.
  • For last minute bookings, full payment is to be made directly to the tourist guide upon commencement of your tour, unless otherwise arranged.
  • Cancellations from 0 to 24 hours prior to tour departure: 100% cancellation fee will be charged
  • Cancellations from 24 to 72 hours prior to tour departure: 50% cancellation fee will be charged, plus any additional charges levied by suppliers up to date of cancellation.
  • Cancellations 3 to 30 days prior to tour departure: 20% cancellation fee will be charged, plus any additional charges levied by suppliers up to date of cancellation.
  • Cancellations 30 days or more prior to tour departure: 10% cancellation fee will be charged for costs incurred.
  • Refund due to a tour cancellation: 10% cancellation fee will be charged for costs incurred.

Multi-day Tours & Safaris:

  • Subject to a minimum number of passengers applicable to each specific tour and prices are subject to change.
  • Departure and arrival times are approximate, we will do our best to adhere to the confirmed times provided at time of booking.
  • Luggage allowance of 1 x medium and 1 x carry on luggage per person.
  • Luggage & personal possessions are carried at your own risk. African Blue Tours accepts no responsibility for any loss or damage to luggage and personal possessions of passengers.
  • Please ensure that valuables & travel documents are kept safe at all times.
  • We recommend that travellers take adequate personal and cancellation insurance cover before departure from home.
  • Children from 8-11 years old go half price when sharing with an adult.
  • We accept Visa and  Mastercard credit cards only, included in your tour rate.
  • Cash payments are to be made in South African Rands (ZAR), unless alternative arrangements have been made.
  • “No Shows” will be charged 100% of the quoted tour price.
  • Cancellations from 0 to 14 days prior to tour departure: 100% cancellation fee will be charged
  • Cancellations from 15 to 30 days prior to tour departure: 50% cancellation fee will be charged, plus any additional charges levied by suppliers up to date of cancellation.
  • Cancellations 31 to 60 days prior to tour departure: 20% cancellation fee will be charged, plus any additional charges levied by suppliers up to date of cancellation.
  • Cancellations 60 days or more prior to tour departure, will not normally result in cancellation fees being charged, however African Blue Tours reserves the right to charge a 10% admin fee for costs incurred in addition to any charges received from suppliers up to the date of cancellation.
  • Refund due to an activity cancellation: 10% cancellation fee will be charged for costs incurred.
  • Large group programs may attract specific cancellation terms which will be provided when applicable.
  • All airfare reservations are arranged subject to the conditions imposed by the respective airline.
  • For tours that include services of certain suppliers with more stringent policies, e.g. SanParks, Hotel Chains, Blue Train, Rovos Rail, Private Lodges and others, different cancellation fees will be enforceable. These will be provided when applicable.
  • The non-issuing of an invoice or non-payment of deposit will not exempt travellers from these cancellation terms.

Custom Packages:

  • All custom package departure and arrival times are approximate, we will do our best to adhere to the confirmed times provided at time of booking.
  • Luggage allowance of 1 x medium and 1 x carry on luggage per person, unless otherwise arranged.
  • Luggage & personal possessions are carried at your own risk. African Blue Tours accepts no responsibility for any loss or damage to luggage and personal possessions of passengers.
  • Please ensure that valuables & travel documents are kept safe at all times.
  • We recommend that travellers take adequate personal and cancellation insurance cover before departure from home.
  • Payment to be made via electronic funds transfer (EFT), unless otherwise arranged.
  • Cash payments are to be made in South African Rands (ZAR), unless alternative arrangements have been made.
  • “No Shows” will be charged 100% of the quoted tour price.
  • Cancellations from 0 to 14 days prior to tour departure: 100% cancellation fee will be charged
  • Cancellations from 15 to 30 days prior to tour departure: 50% cancellation fee will be charged, plus any additional charges levied by suppliers up to date of cancellation.
  • Cancellations 31 to 60 days prior to tour departure: 20% cancellation fee will be charged, plus any additional charges levied by suppliers up to date of cancellation.
  • Cancellations 60 days or more prior to tour departure: 20% admin fee will be charged for costs incurred.
  • Refund due to an activity cancellation: 10% cancellation fee will be charged for costs incurred.
  • All airfare reservations are arranged subject to the conditions imposed by the respective airline.
  • For tours that include services of certain suppliers with more stringent policies, e.g. SanParks, Hotel Chains, Blue Train, Rovos Rail, Private Lodges and others, different cancellation fees will be enforceable. These will be provided when applicable.
  • The non-issuing of an invoice or non-payment of deposit will not exempt travellers from these cancellation terms.

General Conditions (apply to all bookings):

  • Prices are subject to change without prior notice. Payment in approved foreign currency will be accepted at the rate of exchange applied by the bankers of African Blue Travel CC at the time of receipt of payment. Any shortfall resulting from exchange rate fluctuations will be for the account of the passenger.
  • The client indemnifies and holds African Blue Travel CC / their agents harmless against all claims for damage, loss and injury which any traveller may claim against African Blue Travel CC / their agents if such claim is excluded in terms hereof.
  • African Blue Travel CC / their agents reserves the right to use smaller vehicles on its scheduled tours should the number of passengers participating reduce sufficiently to warrant this.
  • We highly recommend that travellers take adequate personal and cancellation insurance cover before departure from home.
  • All cancellation percentages refer to the total booking value.
  • Accommodation is as specified in the itinerary and the use of the specified accommodation is subject to availability. African Blue Travel CC / their agents reserve the right to make use of alternative accommodation should specified accommodation not be available. This will in no way affect the price of the tour. Single accommodation is in short supply but may be available at extra cost on a first come first serve basis.
  • Company Sub-contracts – African Blue Travel CC / their agents reserves the right to sub-contract in case of an emergency, and when this right is exercised the substitute vehicle will, as far as circumstances permit, compare equally with African Blue Travel CC / their agents vehicles. If such a vehicle is not acquired, it remains the customer’s right to obtain a vehicle to his own standard and cost. In the event of African Blue Travel CC / their agents sub-contracting a vehicle, it is agreed that the substituted vehicle operator shall act as an independent contractor, not subject to the control of African Blue Travel CC / their agents. It shall be decreed that the customer and the sub-contracted vehicle operator entered into a contract of hire and that the customer indemnifies African Blue Travel CC / their agents against any claim for damage or otherwise resulting from the driving of the substituted vehicle.
  • A child of 12 years and older will be charged the full applicable adult per person rate on all services provided.
  • Children under the age of 8 will not be accepted on scheduled multi-day tours and safaris. Please ask our consultants for alternatives.
  • Children between 8 and 11 years will qualify for a 50% reduction off the applicable per adult sharing rate, should that child share its accommodation with two adults.
  • No more than one child per room sharing with two adults will be possible.
  • Children who occupy their own room will be charged the full applicable per adult sharing rate.
  • Certain camps, lodges and hotels generally refuse to accept children under 12 years old.
  • On certain game drives in open safari vehicles there is a minimum age requirement of 8 years old.