In operation for close on 20 years, African Blue Tours runs a business model based on sound & conservative principles. As a result, we thankfully remain in a position of financial strength and are able to operate effectively as we navigate our way through this worldwide pandemic.
Whilst Covid-19 brought global travel to a standstill, we have used this forced downtime to upskill ourselves, launch new and exciting African destinations along with expanding on our bespoke packages. Our popular private tours ensure social distancing, complete flexibility and we will obviously be taking all necessary precautions onboard our tour vehicles.
> Read more about our updated private Day Tour T&C’s here, which are super client friendly.
Our many suppliers that make up our diverse safari and tour package experiences, also take the Covid-19 protocols seriously and align with all legal requirements such as wearing of masks in public spaces, availability of hand sanitizer, social distancing, vehicle & room sanitisation, etc.
Africa, its diverse people, rich fauna and flora are preparing ourselves for your return. Do dream now, do plan for later and when the time is right we will be more than ready to welcome you back to our continent.
Below are some guidelines to help you put your mind at ease, as you plan your visit to Africa.
Covid-19 Related Qualifying Conditions
This COVID-19 policy will apply if any of the conditions listed below come into effect within a period of 2 months of a client’s itinerary start date.
- The government in the client’s country of residence restricts travel, which has a direct causal impact on the client’s travel plans.
- Travel restrictions on the destination/s are imposed by the client’s country of residence
- South Africa fall under official government-sanctioned lockdown
- South Africa close their borders to all international travellers, or to travellers from the client’s country of residence.
- International flights are cancelled, with no alternative routing available to reach South Africa
- A mandatory quarantine period is imposed by South Africa or on return to the client’s country of residence
- The client’s country of residence has imposed a COVID-19 related travel advisory
- If the client has contracted COVID-19 and is in quarantine or under medical treatment up to 48 hours prior to travel. In such a case, supportive documentation will be required
New Package Bookings
- Bookings made between the 1stof May – 31st of August 2020 for travel in 2021, will be charged at the current 2020 rates (No rate increase for 2021 will be applicable for these bookings) We will review this in September 2020 to decide if bookings made in September 2020 and going forward for 2021 will be charged at the same 2020 rate or at the increased 2021 rate
- Bookings may be deferred to any date in 2021 for no cost, other than a particular supplier’s rate change and subject to availability of tourist guide, vehicle and supplier inventory.
- Bookings may be held provisionally for 14 days if made more than 60 days prior to arrival, and for 7 days if made less than 60 days prior to arrival
- A 20% deposit is required within 10 days of the booking confirmation.
- The balance of payment is required 60 days prior to arrival.
- Bookings cancelled due to due Covid-19 restrictions 60 or more days prior to travel are without any cancellation fees and you get 100% of your deposit back.
- Bookings cancelled due to due Covid-19 restrictions 30 to 60 days prior to tour departure: 20% cancellation fee will be charged, plus any additional charges levied by suppliers up to date of cancellation.
- Bookings cancelled due to due Covid-19 restrictions 0 to 30 days prior to tour departure: 100% cancellation fee will be charged.
- Comprehensive travel insurance has always been a pre-requisite of travel with African Blue Tours. Many travellers around the world have been sorely let down in this crisis by insurance companies and we thus strongly recommend taking out travel insurance with a “cancel for any reason” clause to safeguard your holiday investment.
- Air tickets rules and restrictions vary greatly, there they will be fully communicated to you before paying so you can select a fare best suited to your peace of mind.
Existing Package Bookings (Postpone & Cancelled)
- African Blue Tours Standard Operating Procedure for cancelled bookings where funds have been received is to issue a credit note for the amount paid, these credit notes do not expire and can be applied to any future bookings
- All provisional and confirmed bookings can be postponed to 2021 with no increase in rates, other than a particular supplier’s rate change.
- If bookings are postponed to 2022, clients will be liable to pay for any applicable increase in rates.
- Clients are able to postpone without giving new dates upfront. We do require dates by the 19thof December 2020 for travel in 2021 and this will be subject to availability
- For any postponements to 2022, these dates can be obtained at a later stage in 2021
Package Bookings Postponed to 2021
- All existing bookings due to travel in 2020 may be postponed to 2021 without penalty, other than a particular supplier’s rate change. The 2020 rates will be honoured and there is no limit to the numbers of postponements.
- Postponements confirmation will be held provisionally for 14 days if made more than 60 days prior to arrival, and for 7 days if made less than 60 days prior to arrival
- A 20% deposit is required within 10 days of the booking confirmation
- Full payment is due 45 days prior to arrival
Cancellations due to fear of contracting COVID-19 or the prevalence of comorbidities will not constitute legitimate grounds for waiver of cancellation fees. Should the qualifying criteria listed above not be present, African Blue Tours standard Cancellation Terms and Conditions will apply.